Building Business Together

Best suited for National and State Operations Managers, Field Personnel, Trainers, Master Franchisees and Multi-Site Franchisees.

The notion of 'building business together' underpins successful franchising and field service personnel are at the centre of this process. This two-day workshop aims to provide field service professionals with tools and strategies that they can share with Franchisees as a means of facilitating business growth and ultimately, business success.

Key Content Areas:
1.  The Field Services Role: best practice standards for the field service function in your business.
2.  Business Performance: performance & potential matrix, a tool for assessing where Franchisees are today.
3.  Alignment: best practice standards required for assessing and addressing Franchisees standards.
4.  Relationships: the importance, benefits and challenges of Franchisee engagement.

Building Business Together

Best suited for National and State Operations Managers, Field Personnel, Trainers, Master Franchisees and Multi-Site Franchisees.

This program addresses two key issues facing the field services role - multi-site Franchisees and issues relating to call cycles and site visits.

Key Content Areas:
1.  Multi-Site Franchising: organisational structure and skills required for effective multi-site management and best practice standards for selecting, training and supporting multi-site Franchisees.
2.  Site Visit Issues: best practice standards of setting up field service call cycle standards and activities and supplementary services i.e. other things field services can do to engage and support Franchisees.

The Next Level in Franchisee Support

This one-day program is designed for field service personnel looking for more advanced tools and information on how to effectively manage the relationship between Franchisees and the Franchisor. This program will require participants to present a current situation for peer feedback and recommendations, as well as address three case studies for peer assessment.

This program is only open to 'alumni' - past participants of Franchise Careers' Field Service Program.

Participants will be required to complete pre-work prior to attending the workshop. A pre-work package will be issued on registration.

Key Content Areas:
1. Field Service  Territory planning; planning to meet Franchisor requirements and Franchisee expectations.
2.  Generational, Cultural and Gender Issues: the six fundamental patterns of cultural differences.
3.  Case Study Presentation: participants to present solutions to three case studies for peer assessment.
4.  Networking Event.

A Framework for Franchisee Selection – from Advertising to Agreement

This one-day program is designed for personnel involved in attracting, screening and selecting Franchisees. The program focuses on the essentials, including obligations, establishing and refining selection processes and strategies for addressing concerns and Franchisee frequently asked questions.

This program will also include an open forum with a lawyer working in the franchise sector and a guest speaker with extensive experience in recruiting and selecting Franchisees.

Key Content Areas:
1.  Your Franchise Concept: know thy concept and know thy Franchisee!
2.  Legal and Regulatory Context: open forum with lawyer from the franchise sector.
3.  Selection Process From Advertising to Agreement: best practice strategies in attracting, screening, interviewing, profiling and selecting the best Franchisee.
4.  Relationship Management: open forum with guest Franchisee Recruitment Manager.

This module does not include territory mapping, site selection or leasing.

Making Your System Know-how Accessible and Effective

This one-day program is designed for personnel involved in writing and implementing operation manuals or any policy and procedure required in your franchise system. Regardless if you are about to write your operations manual or want to learn more about making your system effective and efficient, this workshop will have something for everyone.

Key Content Areas:
1. Franchise Operations Manuals: legal obligations and responsibilities relating to Franchise Operations Manuals.
2.  Writing Procedures: the key content areas for an operations manual for a Franchisee.
3.  Development Process: making effective use of your time and resources.
4.  Implementation Strategies: implementing manuals and encouraging them to be used.

Improve Training Effectiveness and Accelerate Franchisee Learning

This two-day program focuses on frameworks and formats for effectively supporting Franchisee learning. A great refresher and eye-opener for individuals that have been training in the sector for some time, revolutionary information and tools for the first time.

Key Content Areas:
1.  Vocational Education in Franchising: what is vocational education and what challenges does it pose the franchise sector. 
2.  Franchisee Induction Programs: what are Franchisee Induction Programs and best practice standards.
3.  Ongoing Franchisee Education Programs: the concept of lifelong learning in franchise system.
4.  The training professional: competencies required for the training professional working in franchising.

Planning for Multi-Site Management

This one-day workshop aims to assist Franchisees who are considering becoming multi-site operators. What are the challenges? What plans do they have to have in place? What are their goals and how are they going to achieve them? These questions and more will be addressed throughout the workshop. This workshop will include an open forum with a current multi-site Franchisees.

Key Content Areas:
1.  Multi-site Franchising: types of multi-site Franchisees.
2.  Skills For Success: organisational charts for supporting your operation.
3.  Planning For Success: financial plans, operational structures and human resource management.
4.  Working With the Franchisor: your changing expectations and identifying what you need from your Franchisor.